CRM Survey
Satisfaction Survey
Thank you for allowing us to meet your online ministry needs. To serve you better, please complete the survey below.
Name:
Account Number: (5 or 6 digits,
if you don't know your
account number put '000000')
Church:
Website:
E-mail:
Who is your Account Manager?
-- select please --
David Cole
Todd Reid
Rodnesha Green
Codie Carrillo
Andrew Harris
I don't know
How can your account manager help better serve your ministry?
-- select please --
Faster response time to requested issues
More thoroughness in performing all aspects of a client request
Demonstrate more technical expertise when handling client issues
Better communicating tips and tools to help client ministries
Everything is great. No improvement needed.
What is your congregation size?
-- select please --
<100
100-300
301-500
501-1000
1000+
I would rate my overall satisfaction of my current website as
Extremely Satisfied
Satisfied
It is alright
Dissatisfied
Very Dissatisfied
faithHighway meets my expectations
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with the level of value for the price
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with my graphics and design
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with the tools and features provided
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with faithHighway's customer service
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I find the web editor user friendly
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I feel comfortable in updating my site
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
My Account Manager responds to requests within one business day of their submission
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with the turnaround time to complete requests
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with the technical support that I have received
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I am satisfied with the level of training that I have received
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
I would recommend faithHighway to another ministry
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
If you don't agree, what can we do to better serve you?(max 1000 characters)
We would appreciate any additional comments
you may have regarding our service to you. (max 1000 characters)
Are you interested in receiving a free site evaluation from faithHighway?
-- select please --
yes
no